The Information Experience Lab conducted usability studies for Web Communication projects – International Center website, Financial Aid website, and Admissions website. The methods used in these three projects are think aloud, task analysis, and focus group. The International Center project included three phases starting from April 2008 and completed in December 2009. Almost all of IE lab members were involved in this project. IE Lab conducted usability study of Financial Aid project in April 2010 and interviewed four groups of participants (prospective student, undergraduate, graduate, and parent). Team members for this project were Jiazhen Wang, Vera Chen, Dinara Saparova, Francis Kibaru, and Yanfei Ma. In June, 2010, IE lab conducted usability study of Admissions website. Two groups – prospective students and parents were interviewed for this website . Team members included Jiazhen Wang, Yanfei Ma, Dinara Saparova, and Vera Chen.