Focus on the End User: What do your “customers” really want?


IE Lab Research Assistant, Xin Wang, Lab Coordinator, Neeley Current and University of Missouri Registrar, Brenda Selman presented findings at the 2009 Missouri Association of Collegiate Registrars & Admission Officers Conference (MACRAO) at Lake of the Ozarks, Missouri. The presentation, “Focus on the End User: What do your “customers” really want?” examined end-user reactions to the new student information system at the University of Missouri. This usability study examining the myZou student information system was performed by the IE Lab in early 2009. The presentation highlighted the process, findings and next steps. It also focused on how the MU Registrar will use the usability results to enhance the campus community’s experience with the system.