Client Stories

Usability Study for MU Extension Nexus@Mizzou Program

Time Frame:

Spring 2018

Method:

  • Interviews
  • SUS
  • Task-based usability test
  • Think-aloud
 
Client:
MU Extension’s Nexux@Mizzou

Goal:
Evaluate the usability of the website and provide recommendations for improvement of the customer experience.

Process:
The study has been planned with two phases.

  1. The IE Lab was asked to analyze a set of ten defined tasks and successful pathways users must take to complete them. Based on the tasks, IE Lab assembled a list of general users between the ages of 22 and 60, with various levels of technology proficiency to navigate the website, using different electronic devices while completing these tasks and talking through their process (task-based usability study with Think Aloud method). After observing users’ chosen pathways and post interviews, the team analyzed data and developed recommendations, which summarized the users’ actual experience with the system.
  2. Detailed user testing will take place in 2019 after MU Extension has completed the consolidation of all program websites, content, online courses and events onto the platform.

Findings:
  1. Users age 60+ with various computer skills found the website difficulty to use (SUS below 50%).
  2. Users prefer multiple accesses (e.g.through mobile devices, laptops, or desktop computers) to the website.

An example of recommendations that IE Lab user testing can provide to platforms like Nexus@Mizzou

An example of recommendations that IE Lab user testing can provide to platforms like Nexus@Mizzou