Client Stories

Panacea’s Cloud: An augmented reality (AR) triage and communication tool for mass casualty disaster incidents

Time Frame:

Spring 2016

Method:

  • Expert review
  • Heuristics Evaluation
  • Interviews
  • Survey
  • Task-based usability test
 
Client:
Prasad Calyam, MU researchers, assistant professor of computer science

Sal Ahmad, assistant professor of surgery and medical director of the Trauma and Surgical Intensive Care Unit

Goal:
Evaluate the initial proof-of-concept product of Panacea’s Cloud.

Process:
Funded by the Wallace H. Coulter Foundation, Panacea’s Cloud is a collaboration between MU researchers Prasad Calyam, assistant professor of computer science, and Sal Ahmad, assistant professor of surgery and medical director of the Trauma and Surgical Intensive Care Unit. Panacea’s Cloud is an augmented reality communication and coordination tool for mass casualty disaster situations intended to “coordinate resources, information sharing, and two-way communication between medical incident commanders (ICs) and first medical responders (paramedics)”. In multiple concurrent disaster situations, task completion time and task completion success rates are critically important to save people’s lives (Demir et.al, 2017). Any system built to respond to mass casualty incidents (MCI) sites should be able to have easy-to-use interface which can effectively analyze and present information and foster critical decisions to
reduce casualties (Demir et.al, 2017). Usability research is therefore indispensable to improve the system and to make the best solution available in terms of technology and user-friendly interface design.

The IE Lab was hired to conduct the usability research for Panacea’s Cloud. The usability research was conducted between March 1 – May 5, 2016 in order to evaluate the initial proof-of-concept product of Panacea’s Cloud. This system has been iteratively developed and refined based on user experience research driven methodology that employed a mixed methods approach, including the views of clinical experts. Specifically, the IE lab initially conducted the design review to test and revise the system; then, task-based eye-tracking studies; and post-task surveys and interviews were conducted to derive further design recommendations.

Findings:
Incorporate Situational Awareness features, a Synchronous Map View system, a Hands-Free Communication service with AR and smart glasses, Digital Notes, and resilient Wi-Fi networks (Demir et.al, 2017).

References:
Demir, F., Ahmad, S., Calyam, P., Jiang, D., Huang, R., & Jahnke, I. (2017). A Next-Generation Augmented Reality Platform for Mass Casualty Incidents (MCI). Journal of Usability Studies, 12(4).

Reading patterns on the Panacea’s Cloud index page, using Tobii as the eye-tracking tool

Reading patterns on the Panacea’s Cloud index page, using Tobii as the eye-tracking tool


Heat map for the Panacea’s Cloud index page

Heat map for the Panacea’s Cloud index page