Client Stories

Evaluation of the Website of the Division of IT at MU

Time Frame:

Summer 2014

Method:

  • Think-aloud
 
Client:
The Division of IT at the University of Missouri

Goal:
Evaluate the usability and user experience of the Division of IT website.

Process:
The Division of IT at the University of Missouri recently updated their website to include more options on their homepage as well as dropdown menus for improved information architecture. The IE Lab conducted a think- aloud usability study in order to evaluate the new website and learn the perspectives of current University of Missouri students, faculty members and staff. The goal of the study was to evaluate the Division of IT website by looking at how users located commonly sought information such as email accounts and the password manager. During the study, users frequently commented on the usability of the website, which gave the researchers an insight into the overall perceived functionality, navigation and aesthetics. A findings report was delivered to the Division of IT and the site went live in the summer of 2014.

Division of IT website versions

Division of IT website versions