About Us

IE Lab Team — Research Assistants and Director: (left-to-right) Yen-Mei Lee, Nathan Riedel, Minh Pham, Carl Hewitt, Gayathri Sadanala, Hao He, and Isa Jahnke (Research Director).

IE Lab Team — Research Assistants and Director:
(left-to-right) Yen-Mei Lee, Nathan Riedel, Minh Pham, Carl Hewitt, Gayathri Sadanala, Hao He, and Isa Jahnke (Research Director).

Information Experience Laboratory

Founded in 2003, the mission of the Information Experience Lab (IE Lab) is to improve digital information and communication systems through research methodologies that blend traditional usability evaluation with user experience data, human information behavior research and socio-technical integration design. The IE Lab has provided service to a range of clients across Missouri, including MU researchers, corporate, non-profit and other academic partners. The IE Lab is operated by the School of Information Science & Learning Technologies (SISLT) in the College of Education at the University of Missouri and consists of the Director of Research (Dr. Isa Jahnke) and several SISLT doctoral students, who are trained as usability researchers.

Services, Methods, and Expertise

The IE lab offers following services, methods and expertise:

  1. Usability Testing Services: IE Lab provides usability testing services that involve best practices and techniques used in user-centered interaction design to evaluate software by testing with end users. This gives direct input on how target users use the system. Several other test instruments such as scripted instructions, and pre- and post-test questionnaires are also used to gather feedback on the software being tested. Upon completion of interviews, analysis, user satisfaction results and system recommendations are provided to improve the function of the software.
  2. Stages of Usability Testing: The IE Lab projects use a variety of usability methods that can be used throughout the design process until the final launch of a web-based technology (e.g., user needs assessment, study of initial design of the application (wireframe), study of partially-functional software application, study of the completed application, to determine problems and to further scale-up with additional large-scale users.
  3. IE Lab Tools: The IE Lab has access to the following data collection and analysis tools: Tobii remote and mobile eye tracking technology, Morae (Recorder, Observer and Manager), Optimal Sort (information architecture), Treejack (information findability), and Qualtrics (Web-based survey software).
  4. Human-Centered, sociotechnical integration methods: Traditional usability studies focus on human-computer interaction issues. The IE Lab expands this tradition with sociotechnical integration methods, end users as co-designers, preparing the users for co-evolutionary growth of the design-in-use and design-in-practice.
  5. IE Lab Team Expertise: IE Lab members have knowledge about and experience conducting moderated and un-moderated user studies (interviews, focus groups, think aloud testing) as well as providing suggestions and recommendations for system design (heuristic evaluation, cognitive walkthrough, socio-technical walkthrough) at all stages of system development process.