The control room allows us to monitor and record user activity remotely using Morae. As the users interact with the tested technology, our lab can watch and record patterns that arise during the test in real time.
The experience room is an area where users can interact with the technology an informal setting. This environment provides an arena where the user can provide our team with authentic valuable insight about how to enhance the usability of the application and/or technology in a situation that is comfortable for our users.
The lab also contains of a focus group area that allows multiple users to congregate and discuss how to improve the technology. The multiple user aspect allows our lab to facilitate meaningful discussion among the participants and work together to uncover opportunities for improvement.
