Our process begins with an assessment of the client’s needs. After that, the client and the IE Lab agree upon the scope, timing of work and fees. An IE Lab faculty member assumes responsibility for the client study with a team of graduate researchers.
In collaboration with the client, IE Lab team determines the most appropriate testing methods: those suitable to the particular product and development phase. IE Lab then organizes the experts, resources and test participants as required to conduct the study.
Next, the usability study is conducted by IE Lab staff in some combination of methods which may include expert review, user observations, and interviews. The data collected during the study is then analyzed and a report prepared.
During a presentation of our report to the client, we provide recommendations on:
