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Usability evaluation of the University of Missouri’s Human Resource Services (HRS)
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Usability evaluation of the University of Missouri’s Human Resource Services (HRS)

Posted: Apr 20, 2009

The IE Lab successfully completed a usability evaluation of the University of Missouri’s Human Resource Services (HRS) website in coordination with MU Web Communication Office.  Web Communications is responsible for providing information, via the Web, to their many audiences quickly and easily. The HRS website project involved a series of usability evaluations of the prototype of the website using focus groups and think aloud methods. Focus groups were conducted with three different user groups following which modifications were made on the new HR website. The second Think-Aloud method was used to collect user feedback towards the final stages of the website development. IE lab researchers involved in the project were Borchuluun Yadamsuren, Anindita Paul, and Ngoc Vo under the guidance of IE Lab faculty Hsin-Liang Chen. The new HR website launched on April 16, 2009.

HR website before usability

HRS website before usability

HR website after usability

HR website after usability