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Clients: Stories

Clients: Stories

  • Missouri:
  • Cerner Corporation
  • Tiger Institute
  • Shelter Insurance
  • East Central College of Missouri
  • Fontbonne University Library
  • IconoPsych/HomePsych
  • International Society for Performance Improvement, St. Louis Chapter (ISPI)
  • Missouri State University Library
  • MOBIUS Consortium
  • MOREnet
  • LANIT Consulting, Inc.
  • University of Missouri:
  • College of Education
  • Division of Extension
  • Division of Information Technology
  • Human Resource Services
  • International Center
  • Office of Admissions
  • Office of Research
  • Office of the Registrar
  • School of Nursing – Tiger Place
  • Global:
  • East China Normal University Distance Education College
  • Taiwan Office Missouri Department of Agriculture
  • Tamkang University Libraries

Division of IT

The Division of IT at the University of Missouri recently updated their website to include more options on their homepage as well as dropdown menus for improved information architecture. The IE Lab conducted a think-aloud usability study in order to evaluate the new website and learn the perspectives of current University of Missouri students, faculty members and staff. The goal of the study was to evaluate the Division of IT website by looking at how users located commonly sought information such as email accounts and the password manager. During the study, users frequently commented on the usability of the website, which gave the researchers an insight into the overall perceived functionality, navigation and aesthetics. A findings report was delivered to the Division of IT and the site went live in the summer of 2014.

Cerner Health Wins

The IE Lab was hired by Cerner to help them develop Cerner Heath Wins. Health Wins is a Web based application designed to coordinate and motivate weight loss competitions at the individual or organizational level. The lab provided expert reviews of the site, opening and closing surveys for their pilot launch, and participant driven usability tests of their application. We were able to identify functionality, navigation, and information architecture issues that helped them improve the project.

University of Missouri Libraries

According to their about section: “The MU Libraries serve a student body of 34,748 plus a faculty of 2,121, and have a collection of 3.1 million print volumes, 53,400 journal titles (in print or online), and over 7.5 million microforms. With an annual budget of $16.8 million, the Libraries support the instruction, research, service, and economic development missions of the University of Missouri. By acquiring scholarly resources, developing innovative services, and applying new information technologies, the MU Libraries fulfill their primary purpose: to serve our users.” ( It is in this final aspect of the MU libraries mission “to serve our users” that the IE Lab helped the MU libraries in making a more user-centric homepage.

The IE Lab assisted in four phases of the MU library website redesign process that implemented various aspects of user centered design principles. These phases included: a card sort, verifying information architecture, prototype testing, and a summative evaluation of the redesign. These phases were conducted in an iterative manner with each subsequent phase building upon the findings of the previous phase. After each phase, members of IE Lab met to discuss the findings and to provide recommendations for the Library Website Redesign Committee.

Key Changes:

  • Simplified the appearance by adding more white space and reducing the amount of content on the homepage
  • Went from 7 navigation menus to 5
  • Re-worded the navigation menus based on user feedback to make the navigation menus more in line with how users
  • Added a Quick Links section
  • Added 4 interactive icons

The opportunity to work with MU Libraries allowed the IE Lab to implement innovative usability techniques and help create a redesign that will better serve the MU community. is an innovative online news service that connects users with ‘Multiple sources to help provide the real story.’ was established as a start-up company with strong ties to the Missouri School of Journalism at MU. The IE Lab worked with Jim Spencer, President of, and his staff to determine what usability studies should be conducted before went public.
A rapid user-centered iterative approach was used in the study.  A two-part study with potential users conducting tasks and providing verbal feedback was recorded  and analyzed.  In one week period, the study was designed, data was collected & analyzed, and a findings report was delivered to with actionable feedback. took the feedback, made immediate changes to the website, and a second study was conducted in similar fashion soon thereafter.